1. Acceptance and Operator
These Terms govern access to https://wedplanners.in/ (the “Platform”), operated by [Corpswing(OPC) pvt ltd], trading as Epic (“we”, “us”). By using the Platform, you agree to these Terms. If you do not agree, do not use it. Effective date: [23/10/2026).
2. Our Platform and Role
EPIC provides wedding-related discovery, listings, enquiries and, only where expressly enabled, booking or payment facilitation. Wedding vendors are independent third parties unless expressly identified as our own service providers. A listing, badge or introduction is not a guarantee of quality, availability, licences, pricing or performance. The identity of the contracting party, service scope and commercial terms must be disclosed before purchase.
3. Eligibility and Accounts
Users entering contracts must be legally competent under applicable Indian law. Provide accurate details, safeguard login credentials and notify us of suspected misuse. We may restrict accounts for fraud, unlawful activity or material breach, subject to applicable law.
4. Enquiries and Vendor Information
Users should verify vendor credentials, venue permissions, inclusions, exclusions, taxes, event dates, guest capacity, accessibility, cancellation terms and written quotations. Vendors must keep listings truthful, current and lawful; disclose their legal identity, contact details, total pricing and relevant conditions. We may review, correct or remove misleading listings.
5. Quotes, Bookings and Payments
An enquiry does not create a confirmed booking. A booking is confirmed only when the responsible provider accepts it in writing and any disclosed deposit conditions are met. Prices, platform fees, taxes, payment recipients and any third-party payment gateway terms must be shown before payment. Do not transfer funds to an unverified account. We will issue or facilitate applicable invoices and confirmations according to our actual role in the transaction.
6. Cancellation, Refunds and Rescheduling
The applicable cancellation, refund, postponement and no-show terms must be disclosed before checkout or acceptance of a quote, identifying whether EPIC or the vendor is responsible. Refund requests will be assessed under the agreed terms and applicable consumer law. Nothing here excludes mandatory statutory rights. Where we directly collect payment, the transaction-specific refund process and timeline will be communicated at checkout. Force majeure does not automatically remove rights available under law.
7. Vendor Obligations
Vendors are responsible for lawful operations, applicable registrations, permissions, tax compliance, staffing, safety, insurance where required, accurate representations, delivery of contracted services, and handling complaints arising from their services. Vendors must not post fabricated reviews or infringe intellectual-property or privacy rights.
8. User Conduct and Content
Do not submit false enquiries, unlawful or abusive content, malware, scraped personal data, spam, infringing material or misleading reviews. You retain ownership of content you upload, but grant us a non-exclusive licence to display and technically process it for the Platform and related promotion only to the extent permitted by your permissions and applicable law. Obtain consent from identifiable persons before uploading their photographs or personal information.
9. Intellectual Property
The EPIC name, site design, text and original materials belong to us or our licensors. No rights are transferred except limited personal use of the Platform. Third-party images and marks remain with their respective owners.
10. Third-Party Links and Services
Vendor websites, maps, payment processors and other third-party services may have separate terms and privacy practices. We are not responsible for their independent acts, but this clause does not limit liability that cannot legally be excluded.
11. Disclaimers and Liability
We use reasonable efforts to maintain accurate and available services, but do not promise uninterrupted operation or independently warrant every vendor statement. Any limitation of liability applies only to the extent permitted by Indian law and does not exclude liability for fraud, wilful misconduct or non-excludable consumer rights.
12. Complaints and Grievance Contact
For service complaints, content concerns or disputes, contact [INSERT SUPPORT EMAIL]. Grievance Officer: [NAME / DESIGNATION], [EMAIL], [POSTAL ADDRESS], [PHONE IF APPLICABLE]. We will acknowledge and resolve complaints within timelines required by laws applicable to our business model. If the Platform qualifies as an e-commerce entity or intermediary, its additional statutory disclosures and procedures will apply.
13. Changes and Suspension
We may update these Terms prospectively and publish the revised effective date. Material changes will be notified where required. We may suspend misuse or security threats, while respecting accrued rights and existing confirmed contractual commitments.
14. Governing Law and Disputes
Indian law governs these Terms. Subject to mandatory consumer-forum and other statutory jurisdiction, courts at [INSERT CITY, STATE] shall have jurisdiction. Consumers retain their right to approach competent consumer commissions and other lawful authorities.
15. Contact and Mandatory Business Disclosures
Legal entity: [INSERT]; Registered/principal business address: [INSERT]; Customer support email: [INSERT]; Telephone: [INSERT]; GSTIN (if applicable): [INSERT]; Grievance Officer details: [INSERT]. Publish seller/vendor details and other disclosures as applicable to the actual marketplace model.